vulnwire
8.8high

CVE-2017-9324

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is…

Published 9 y ago · modified 4 mo ago · JSON

CVSS
8.8
v3.0 · NVD
CISA KEV
No
not known exploited
EPSS
2.4%
percentile 84%
Public exploits
0
none known

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Exploit prediction (EPSS)

2.35% probability of exploitation in the next 30 days, higher than 84% of all scored CVEs.

CVSS scores

Assigned byVersionScoreVector
NVD3.08.8CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
NVD2.06.5AV:N/AC:L/Au:S/C:P/I:P/A:P

Classification

Weakness
  • CWE-269 Improper Privilege Management

References

  • otrs.com /security-advisory-2017-03-security-update-otrs-versions/ · x_refsource_MISC, x_transferred
  • debian.org /security/2017/dsa-3876 · vendor-advisory, x_refsource_DEBIAN, x_transferred
  • packetstormsecurity.com /files/142862/OTRS-Install-Dialog-Disclosure.html · x_refsource_MISC, x_transferred

Sources

vulnwire keeps one entry per vulnerability: the CVE id wins, then GHSA; records that alias each other are merged. Machine-readable: JSON.